E-Commerce

Although the idea of on-line buying has been covered extensively by the press there is still a fear in sending personal details over a phone line.

Your customers need to feel comfortable and their information needs to be safe and secure. Just telling customers that the web site uses Secure Socket Layers (SSL) or a Firewall may not be enough, so it is important to make the buying process smooth and reassuring.

Designing a shopping basket and checkout is probably the most important area of your e-commerce site, because it is the point where your customers either pay you money or leave.

Good service includes allowing customers the ability to update orders, check delivery times, and feel relaxed about the whole e-commerce experience.